You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Forum Discussion
handworx
7 years agoHelpful | Level 5
Can't unlock a document
We are collaborating on a document. One editor closed out and saved changes yesterday but the document continues to indicate the person has unsaved changes and will not allow additional edits. We d...
- 7 years ago
Yes-communicated with her several times. We ended up creating a separate version because we needed to move forward-thanks for trying to help us!
Jay
Dropbox Staff
If the Badge is stating this, then that other user has left the document open somehow, perhaps on a different device, or their configuration on their system is interfering somehow, making the Badge report the wrong information.
Are you sure that the other person saved the changes in the same document, and didn’t choose ‘save as’ and gave a different name and location for the new file?
About Delete, edit, and organize
Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.
Need more support
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!