You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

Missymoo's avatar
Missymoo
Explorer | Level 4
2 years ago

Can't edit Microsoft files using the mobile app. I'm getting an error, that there was a bug.

Dropbox keeps crashing every time I try and edit a file - it won't open it and after a couple of attempts it says the app has closed because it has a bug
Edit
Microsoft Office
Mobile
  • TrevorS's avatar
    TrevorS
    2 years ago

    This issue has been fixed on the latest stable release on the Android app 336.2.2.

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff

Hey Bob131313,  sorry to hear you're having issues with this.


Can you please let us know if you're getting a specific error when you try to edit your files on your tablet and also clarify the versions of the app(s) you're using and your device's OS version as well?

 

Any additional information or screenshots would be more than welcome! 

Bob131313's avatar
Bob131313
Explorer | Level 3
2 years ago

Wen i try t to open a file to for example excell, he says there is a bug in the app of dropbox.

Thans he goes bag to the dropbox file and not to excell!?

Help me please.

  • Emmet's avatar
    Emmet
    Icon for Community Manager rankCommunity Manager
    2 years ago

    Hello everyone, 

     

    Thank you for bringing this to our attention. Our mobile team has been made aware of this, and are looking into this issue. In the meantime, we recommend using the Dropbox Desktop app or Dropbox web, if possible. We will come back with an update as soon as we know more. 

     

    Regards,

     

    Dropbox Community Team

    • TrevorS's avatar
      TrevorS
      Icon for Dropbox Engineer rankDropbox Engineer
      2 years ago

      This issue has been fixed on the latest stable release on the Android app 336.2.2.

About Delete, edit, and organize

Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!