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ruth_baker's avatar
ruth_baker
Explorer | Level 3
9 months ago

Can't delete folders that have "invalid files" added to their name.

I have a number of folders that I cannot delete from Dropbox - they have "Ruth's Invalid Files" added to their name. Does anyone know how to fix this? 
Delete
  • Nancy's avatar
    Nancy
    9 months ago

    Thanks for the screenshot! Can you clarify what types of files are mostly located within these folders? Feel free to send one more screenshot, as well. 

     

    Besides Dropbox, are you seeing this type of invalid files anywhere else on your Mac device? 

     

    What if you go to your desktop app again, and try to drag these folders out of the local Dropbox folder before deleting them again? Are you getting any errors then?

Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff

Thanks for the screenshot! Can you clarify what types of files are mostly located within these folders? Feel free to send one more screenshot, as well. 

 

Besides Dropbox, are you seeing this type of invalid files anywhere else on your Mac device? 

 

What if you go to your desktop app again, and try to drag these folders out of the local Dropbox folder before deleting them again? Are you getting any errors then?

quocchinh's avatar
quocchinh
Explorer | Level 3
7 months ago

Hi Nancy, I have also had the same situation. Can not delete 2 folders on my dropbox account. pls help

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    7 months ago

    Hey quocchinh, welcome to our Community! 

     

    Are these folders shared ones, by any chance? 

     

    Also, which platform do you use when trying to delete them? 

     

    Let me know more, and we'll take it from there!

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