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Forum Discussion
Iris L.1
10 years agoNew member | Level 1
Can't delete a folder in dropbox
After I delete a folder(not an empty folder). It will appear again after few minutes and all the files in the folder are gone, like an empty folder. No matter how many times I delete it, it will app...
- 9 years ago
If a file or folder returns when you delete it, it's because it was unable to be deleted on one of your connected devices.
You delete a file on computer A. Dropbox is informed that it has been deleted and syncs that change to your account. Dropbox on your other devices is notified that the file has been deleted, so they also remove the file. On computer B, Dropbox is unable to remove that file for whatever reason (permission, locked, read-only, etc.). The result is that the file remains in place. Dropbox sees the file is still there, thinks it's been added and uploads it back to your account. All your other devices are notified of the "new" file and they sync it back down.
So the problem is that the file or folder in question on one of your devices is unable to be deleted. Figure out which (use Previous Versions to see which computer is adding it back) and fix what is holding it there, and you'll be able to delete it.
M R.
10 years agoNew member | Level 1
Leesa
Before you proceed, make sure you remember your sign in ID and password to your dropbox account.
You need to inform the people with whom you have shared your files with.
Tell them Is it okay of you to delete all the files in your dropbox.
Because you have continuing issues with your dropbox.
Just make sure, before you delete any files, you have to backup all the files in your computer first.
Sign in to http://www.dropbox.com and delete all the folders there.
If it keep reappearing.
Click on show deleted hidden files and remove all those files.
Then if it keep reappears again.
Remove the remaining files within that folder one by one. And then delete the folder.
Now download a new version of dropbox.
Next uninstall the old version of dropbox.
Then install the newer version dropbox which you have downloaded previously.
Sign in your dropbox again.
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