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Trush861's avatar
Trush861
Helpful | Level 5
2 years ago

Can no longer save current or new MS word or excel file on dropbox with android devices.

I can no longer save current or new Ms word or excel files on dropbox, when I try and do so I get "Can't edit - This file is read-only. To edit it, first save a copy of the file". I get this even on ...
Android
Edit
Error Messages
Mobile
Tablet
Third Party Integrations
Pat7330890's avatar
Pat7330890
New member | Level 2

Guys I have had the same issue for the past few months. Uninstalled Dropbox App and same with Excel and Word. 

 

The problem is on Android operating system (new). Have 6 Pro Pixel. 

 

I am a heavy user of Dropbox Files. Each 2 weeks I edit and save Excel and Word files and send to someone and save a copy to my Dropbox. It has been a recent problem where I cannot do it from my Phone and I am close to COMPLETELY SWITCHING TO GOOGLE DRIVE. TURNING OFF MY EXPENSIVE DROPBOX SUBSCRIPTION AND ALSO SELLING MY INVESTMENT IN DROPBOX. It is massively frustrating and Dropbox should have figured this out by now. The seamless sync is the key to Dropbox strength and if you cannot figure it out then it is time for goodbye. 

 

-open new OR existing file in EXCEL or WORD 

-save the file after edit or create to OneDrive or Google Drive no problem 

-error message: “Can’t edit. This file is read-only. To edit if, first save a copy of the file.” 

-even SAVE AS no longer works and you cannot save WORD or EXCEL files to Dropbox 

-cleared all Cache etc dbx/msft 

 

 

 

Guys you need to fix this A S A P. 

 

Pat 

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hey Pat7330890, thanks for posting here!

 

Can you clarify the OS you're using on your Pro Pixel, along with the version of the app that you have installed there? 

 

If you have any screenshots of the exact error message you get, that'd be amazing. 

 

Keep me posted! 

  • Vince A.2's avatar
    Vince A.2
    Explorer | Level 3
    2 years ago

    Has anyone fixed this issue? I've been having this issue for quite some time now. I can edit a word doc on my PC, save it and can view it anywhere on any PC, phone or laptop.

    I can open the same word doc named "storage catalog" from my phone's dropbox app, select office 365 as the default app to view and edit. After editing the document and trying to save, I get this message "Can't edit - This file is read-only. to edit it, First save a copy of the file"

    I would save the file under a smiliar name such as storage catalog V2, it will not save the newer version name, the original file name "storage catalog V1" remains unedited despite trying to save it.

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Hey there Vince A.2, sorry to hear you're having issues with this.

       

      Can you please let us know your device's exact OS version and the version of the apps involved as well? 

       

      Thanks!

      • Vince A.2's avatar
        Vince A.2
        Explorer | Level 3
        2 years ago
        Dropbox 338.2.2, microsoft office 365 16.0.16227.20212, Android 13.
        Tried editing and saving word documents created with office 365 and Microsoft Word 2010

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