You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

moatazsalama's avatar
moatazsalama
Explorer | Level 4
2 years ago

Can I restore my files from a stolen/lost device?

hi all ,  can i fet my files from stolen or missed device (desktop) when I upgrade my subscription plan from basic.   
File access
Restore
moatazsalama's avatar
moatazsalama
Explorer | Level 4
My laptop was broken and I want to get my files from it , I was on Dropbox basic plan and the capacity was full can I retrieve the missed files due to full storage from my laptop if I upgrade my box to premium?
Rich's avatar
Rich
Icon for Super User II rankSuper User II
2 years ago
moatazsalama wrote:
My laptop was broken and I want to get my files from it , I was on Dropbox basic plan and the capacity was full can I retrieve the missed files due to full storage from my laptop if I upgrade my box to premium?

If your account was full then syncing would have stopped, which means Dropbox wouldn't have all of your files. It will only have the file that synced before your account was full. All of those files will be available in your account. If you don't see a file in your account, then Dropbox doesn't have it and can't recover it.

About Delete, edit, and organize

Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.

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If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

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