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Forum Discussion

moatazsalama's avatar
moatazsalama
Explorer | Level 4
2 years ago

Can I restore my files from a stolen/lost device?

hi all ,  can i fet my files from stolen or missed device (desktop) when I upgrade my subscription plan from basic.   
File access
Restore
Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hey moatazsalama, thanks for joining our Community.

 

Even if your device was stolen or lost, your files should still be available in your account on dropbox.com.

 

You can take a look here, to see if you can locate them.

 

Are you perhaps trying to remove the files from that computer, after you've disconnected it from your account?

 

If so, I'm afraid upgrading won't allow you to do this retroactively.

 

Let me know if you have any questions.

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