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Forum Discussion

dustinrwh's avatar
dustinrwh
Explorer | Level 3
2 years ago

Can I ask Dropbox to remove a sensitive file?

I accidentally shared a document with sensitive information to a company using DropBox. Is it possible to ask DropBox to remove the file? Thanks for your help!
Delete
  • Megan's avatar
    Megan
    2 years ago

    My apologies dustinrwh! 

     

    I thought you were talking about a shared link, but checking again it seems it was a File Request. In this case, I'm afraid there's nothing that we can do, in order to remove the content you've submitted. 

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff

Hi dustinrwh, welcome to our Community! 

 

How exactly did you share the document with the company? Let me know more, and I'll be more than happy to guide you and let you know more.

 

Thanks a bunch!

dustinrwh's avatar
dustinrwh
Explorer | Level 3
2 years ago

Thanks so much for your help! 

It was using the following link: 

removed

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi dustinrwh, you should be able to delete the link following these steps. 

     

    However, keep in mind that this would simply break the connection. If they managed to download the link's contents, they would still have access to it. 

    • dustinrwh's avatar
      dustinrwh
      Explorer | Level 3
      2 years ago
      The problem is I wasn’t given a link to the file I uploaded….
      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        My apologies dustinrwh! 

         

        I thought you were talking about a shared link, but checking again it seems it was a File Request. In this case, I'm afraid there's nothing that we can do, in order to remove the content you've submitted. 

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