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Forum Discussion

tetrisplanner's avatar
tetrisplanner
Explorer | Level 4
2 years ago

Automated Folders Do Not Work

I have tried contacting support and they don't do anything to help. I have a folder full of files that I set up to be automatically sorted. It sorts 13 files and stops. I then have to delete and redo ...
automation
Error Messages
Organize
tetrisplanner's avatar
tetrisplanner
Explorer | Level 4
I have it automated by file extension. It's several thousand files and it's been over a month and they are not organized. Support is zero help. They just keep telling me to send screenshots and I have sent them everything I have been asked to send and it's still send more. All they have to do itls look at my account.
Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Thanks for the info, as the support team have more account-specific information, it would be best to continue with them to investigate the matter in more detail.

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