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tetrisplanner's avatar
tetrisplanner
Explorer | Level 4
2 years ago

Automated Folders Do Not Work

I have tried contacting support and they don't do anything to help. I have a folder full of files that I set up to be automatically sorted. It sorts 13 files and stops. I then have to delete and redo ...
automation
Error Messages
Organize
Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff

Hi tetrisplanner, thanks for bringing this to our attention.

 

How large are the files in the folder itself? 

 

What automation specifically have you enabled?

 

This will help me to assist further!

tetrisplanner's avatar
tetrisplanner
Explorer | Level 4
2 years ago
I have it automated by file extension. It's several thousand files and it's been over a month and they are not organized. Support is zero help. They just keep telling me to send screenshots and I have sent them everything I have been asked to send and it's still send more. All they have to do itls look at my account.
  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Thanks for the info, as the support team have more account-specific information, it would be best to continue with them to investigate the matter in more detail.

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