You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

tferguson14's avatar
tferguson14
New member | Level 2
10 months ago

Are the files truly deleted when we delete an account?

Hello,    I have a question regarding File restoration. A few years ago I deleted my dropbox account, I recreated it more recently but as you may know all files/pictures were gone. Are the files ...
Delete
Restore
  • Mark's avatar
    Mark
    10 months ago

    No, the files are truly deleted - you deleted the account so everything is wiped. There is no way to recover. 

     

    180 day recovery is possible for paid users who stay paid users and have the plan at point of deletion. 

Mark's avatar
Mark
Icon for Super User II rankSuper User II
10 months ago

No, the files are truly deleted - you deleted the account so everything is wiped. There is no way to recover. 

 

180 day recovery is possible for paid users who stay paid users and have the plan at point of deletion. 

About Delete, edit, and organize

Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!

Recent Discussions