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Forum Discussion
ALL MY FILES ARE MISSING!
I have not deleted anything, and every, single one of my file folders is empty. I had a LOT of important graphic design work in those folders and it is ALL GONE. How do I get it back? I did NOT delet...
I'm missing huge amounts of work out of two folders with absolutely no explanation. I haven't deleted the files and haven't done anything out of the ordinary. I can search for the old folders when I use dropbox in my browser, however when I go to click on the files they say they've been deleted – of which I can't find them in the deleted files section.. This is HUGELY frustrating.
I'm completely screwed if this doesn't get resolved – has anyone else been suffering from this?
- Mark
Super User II
Have you followed JaneA's advice?Did not work. Events does not show me deleting these files. Which I wouldn't have deleted them. It's ALL of my work. ALL of it. Obviously something DropBox did to my account because it would have been impossible for me to "accidentally" delete at least 100 files at the same time.
- Sanchez
Dropbox Staff
I did that yesterday. Submitted a support ticket. Hopefully they can help me.
- MarkDropbox cannot delete your files. It doesnt have the code or capability to do so.
Sometimes 'events' doesnt show up large events. Or, it groups them with other events so it isnt obvious.
In terms of your ticket you can track at http://dropbox.zendesk.com
