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Imran23's avatar
Imran23
Explorer | Level 3
7 years ago

All folders on my Dropbox account are empty

All my folders are empty. They have not been deleted and are not in deleted items. I’ve tried to find a solution but have not been able to do so.
Delete
Restore
  • Elixir's avatar
    Elixir
    7 years ago

    Imran23 Is it possible for you to login to Dropbox web from a browser, and check the files instead of using the mobile app? The issue could be with the mobile app. You may try to reinstall the app, and check also. 

Imran23's avatar
Imran23
Explorer | Level 3
I have selected the folders by size but I’m using my phone and can’t find how to access information on specific file size. The files are all empty.

I have taken screenshots but can’t find a way to attach them to this reply
Elixir's avatar
Elixir
Star | Level 19
7 years ago

Imran23 Is it possible for you to login to Dropbox web from a browser, and check the files instead of using the mobile app? The issue could be with the mobile app. You may try to reinstall the app, and check also. 

  • Bert4's avatar
    Bert4
    New member | Level 2
    6 years ago

    When checking on Dropbox.com, eveything seems to be there. Thanks. What to do now?

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