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Forum Discussion

rewert's avatar
rewert
New member | Level 2
5 years ago

A bunch of my files went to Zero Bytes on Mac

I'm a videographer, and last week I took and copied around 700gb of footage. I imported them all locally to a folder in the root of my Dropbox. I ended up changing the location of this folder in Drop...
Desktop
Mac
Restore
Sync
  • Carmen's avatar
    Carmen
    5 years ago

    Hello rewert, welcome to the Dropbox Community!

     

    As a first attempt to resolve this issue, can you please follow the steps below:

     

    1. Make sure the Dropbox desktop application is running
    2. Click on the Dropbox icon in your menu bar and then click on the gear in the Notifications panel
    3. Select 'Preferences'
    4. Click on the 'Account' tab
    5. Hold down the 'Option/Alt' key
    6. Click on the 'Fix Permissions' button (make sure you're still holding down the 'Option/Alt' key)
    7. You may be prompted for your a username and password, this is your computer login credentials, not your Dropbox account ones

    Give the desktop app some time to sync any changes, and let me know how it goes.

     

    Cheers!

Carmen's avatar
Carmen
Icon for Dropbox Staff rankDropbox Staff

Hello rewert, welcome to the Dropbox Community!

 

As a first attempt to resolve this issue, can you please follow the steps below:

 

  1. Make sure the Dropbox desktop application is running
  2. Click on the Dropbox icon in your menu bar and then click on the gear in the Notifications panel
  3. Select 'Preferences'
  4. Click on the 'Account' tab
  5. Hold down the 'Option/Alt' key
  6. Click on the 'Fix Permissions' button (make sure you're still holding down the 'Option/Alt' key)
  7. You may be prompted for your a username and password, this is your computer login credentials, not your Dropbox account ones

Give the desktop app some time to sync any changes, and let me know how it goes.

 

Cheers!

rewert's avatar
rewert
New member | Level 2
5 years ago

That worked, thank you!

  • Carmen's avatar
    Carmen
    Icon for Dropbox Staff rankDropbox Staff
    5 years ago

    Thanks for the update! I'm gald to hear this did the trick. 

     

    Let us know if you have any other questions. In the meantime, have a lovely day! :slight_smile:

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