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Sandi_D's avatar
Sandi_D
Explorer | Level 3
4 years ago

Zip Folder will not preview any images

Hi, I have jpeg images in a zip folder, which I was able to access before... the zip file is from 2014, but i never had any issues.  Now when I try to open the zip file to preview the images, I get a...
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Sandi_D's avatar
Sandi_D
Explorer | Level 3

Hi, I cleared the browser's cache... and tried to view the images again, but I got the same message.  See below.

 

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
4 years ago

The file should be able to be previewed, since it's less than 512 MB. It's possible that something else might be preventing the file from previewing.

 

Are you not able to download the file to your machine, to then preview it?

  • Sandi_D's avatar
    Sandi_D
    Explorer | Level 3
    4 years ago

    No, it won't let me download anything...  what else could be preventing it from previewing?

     

    sandi

    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff
      4 years ago

      If the file is in your own account, do you have the Dropbox desktop application installed?

       

      If so, the file should have automatically synced to your machine, and you should be able to open it from your local Dropbox folder.

      • Sandi_D's avatar
        Sandi_D
        Explorer | Level 3
        4 years ago

        Hi Jay, I don't... but i'm not sure why i can see everything else in my account, other jpegs that are even older than those ones?

         

        sandi

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