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Sandi_D's avatar
Sandi_D
Explorer | Level 3
4 years ago

Zip Folder will not preview any images

Hi, I have jpeg images in a zip folder, which I was able to access before... the zip file is from 2014, but i never had any issues.  Now when I try to open the zip file to preview the images, I get a...
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Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
4 years ago

Hi Sandi_D, thanks for providing these details!

 

Is this zip file located on your own Dropbox account, or are you viewing it via a shared link?

 

Are you able to download the zip file and extract the images to preview normally?

 

This will help me to assist further!

  • Sandi_D's avatar
    Sandi_D
    Explorer | Level 3
    4 years ago

    Hi Jay, thank you for getting back to me!  The zip file is located on my own personal account.  It was originally a shared link, but I saved them to my own account... I had no trouble with the images before.  I am no longer able to download the zip file.  I keep getting the same response that "something went wrong"  and it won't let me extract the images either.  

     

    Is there anything I can do?  

     

    sandi

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