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borkdude's avatar
borkdude
Helpful | Level 5
2 years ago

You need an internet connection to play this mp3

I marked an mp3 file offline on my Dropbox on iOS. I was half way listening to this mp3 when this image popped up. I'm disappointed that I could no longer listen to this mp3. Why does Dropbox need a...
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  • Nancy's avatar
    Nancy
    2 years ago

    Thanks for all the info, borkdude. 

    Out of curiosity, how long does the audio last? 

     

    Can you try toggling its offline setting from On to Off, and then On again, and let me know if the same thing happens? 

     

    I'd like to gather as much info as possible and check this further.

borkdude's avatar
borkdude
Helpful | Level 5

iOS 15.7.9

iPhone SE 2017

Dropbox app version: 348.2.4

Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Thanks for all the info, borkdude. 

Out of curiosity, how long does the audio last? 

 

Can you try toggling its offline setting from On to Off, and then On again, and let me know if the same thing happens? 

 

I'd like to gather as much info as possible and check this further.

  • borkdude's avatar
    borkdude
    Helpful | Level 5
    2 years ago

    The audio lasts 31:49 minutes. I'll test.

    • borkdude's avatar
      borkdude
      Helpful | Level 5
      2 years ago

      This seemed to help, the whole audio file played now.

      • Nancy's avatar
        Nancy
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        That’s good to hear, borkdude! If this happen again though in the future, don’t hesitate to ping me.

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