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FrancisBacon's avatar
FrancisBacon
Explorer | Level 4
5 years ago

Windows File Explorer Dropbox Folder failing to open some files

Hi My employer uses dropbox as a shared drive, and has done so successfully for several years. However I've just started, and have run into an issue where many files are not openable via the window...
Desktop
Download
Error Messages
sort
Sync
Third Party Integrations
Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff

Hi FrancisBacon - welcome to our Community!

I'd love to look into this for you; I'll just need some additional information:

1. What's the exact status of our desktop app on the affected computer (as shown within your system tray/menu bar)? Is it 'up to date' or still syncing? 

2. Are the files you're trying to access via the 3rd party apps you mentioned set to be 'Online Only' via our Smart Sync feature or are they locally available?

3. Could you send me a screenshot of how those files' icons look like on your end?

Thanks a bunch Francis! 

FrancisBacon's avatar
FrancisBacon
Explorer | Level 4
5 years ago

Hi Walter

Thanks for responding

1. the dropbox icon says up to date

2. when I right-click the folder -> smartsync, there's a green tick next to 'local'

3.

Dropbox Icons - Copy.PNG

Thanks for your help!

    • FrancisBacon's avatar
      FrancisBacon
      Explorer | Level 4
      5 years ago

      Hi Walter

      It was the admin rights issue affecting syncing. I got my IT department to install it as an admin and everything appears to be working properly now

       

      Thanks for your time!

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        5 years ago

        Thanks for keeping me in the loop Francis; I'm glad to hear it's sorted now. 

        Should you ever come up with a Dropbox question, please feel free to nudge us here.

        Have a lovely week! 

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