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Forum Discussion

geokar1100's avatar
geokar1100
Helpful | Level 6
5 years ago

Windows File Explorer crashes only in the Dropbox folder

Windows File Explorer crashes every time I acess the Dropbox folder. It does not crash in any other folder. Here's a few more details...  - I can access my Dropbox files from within my programs, li...
Desktop
View
Windows
  • geokar1100's avatar
    geokar1100
    5 years ago

    Hi,

     

    Thanks for your help. I had no idea I was using a beta version. But, last night I was just poking around and I clicked on Troubleshoot Compatibility on the program file. The troubleshooter changed the compatibility to Windows 8, and now everything works great. Except searching withing Explorer but that's in every folder.

Lusil's avatar
Lusil
Icon for Dropbox Staff rankDropbox Staff

I can see from the screenshots that you're on the beta version of the desktop app.

 

For this reason, could you try running the stable one after unchecking the Include me in early releases option from your online settings:

  1. Log in to the website.
  2. Click on you account avatar at the top right corner of the page.
  3. Go to Settings.
  4. From the General tab, scroll down to the section titled Preferences and uncheck the box next to Include me in early releases.
  5. Download and install the current stable version of the desktop app. 

Please bear in mind though that if you're on a Basic (free) account, there's a three device limit and you'll have to make sure that you've got less than three devices connected to proceed.

 

Let me know how it goes, geokar1100!

geokar1100's avatar
geokar1100
Helpful | Level 6
5 years ago

Hi,

 

Thanks for your help. I had no idea I was using a beta version. But, last night I was just poking around and I clicked on Troubleshoot Compatibility on the program file. The troubleshooter changed the compatibility to Windows 8, and now everything works great. Except searching withing Explorer but that's in every folder.

  • Lusil's avatar
    Lusil
    Icon for Dropbox Staff rankDropbox Staff
    5 years ago

    Glad to hear that you were able to resolve your concern in the end, geokar1100 - awesome work with the troubleshooting!

     

    If anything else pops up in the future, just give us a shout. In the meantime, have a lovely day ahead! :slight_smile:

    • geokar1100's avatar
      geokar1100
      Helpful | Level 6
      5 years ago

      Thank you for all your help

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