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geokar1100's avatar
geokar1100
Helpful | Level 6
5 years ago

Windows File Explorer crashes only in the Dropbox folder

Windows File Explorer crashes every time I acess the Dropbox folder. It does not crash in any other folder. Here's a few more details...  - I can access my Dropbox files from within my programs, li...
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Windows
  • geokar1100's avatar
    geokar1100
    5 years ago

    Hi,

     

    Thanks for your help. I had no idea I was using a beta version. But, last night I was just poking around and I clicked on Troubleshoot Compatibility on the program file. The troubleshooter changed the compatibility to Windows 8, and now everything works great. Except searching withing Explorer but that's in every folder.

Lusil's avatar
Lusil
Icon for Dropbox Staff rankDropbox Staff
5 years ago

Hey geokar1100, thanks for reaching out to us on the Dropbox Community! 

 

I'd be happy to help, I'll just need a few more details to have a better visual of what you're seeing, such as:

  • Do you get the same or a similar experience when the desktop app isn't running? 
  • What do you see when you hover over your Dropbox icon next to your computer's clock?
  • Does your File Explorer crash after some time?
  • If any error messages come up, could you send me a screenshot of it? 

Any additional info would be very helpful. Thanks!

  • geokar1100's avatar
    geokar1100
    Helpful | Level 6
    5 years ago

    Hi,

    Thanks for the repy.

     - Just to be sure, I exited out of the app, and went into the Task Manager and ended every instance of Dropbox. I opened File Explorer and started clicking around. I went into the users folder where my Dropbox is. All of the folders open fine, I can click on pictures and they open (not a Dropbox folder). But, the program freezes when I click on anything in the Dropbox folder, and come to find out it also freezes when I click on anything in my iCloud folder. Weird.

    - When I right click on the icon I see a dialog box with recent files, and other icons like go to website, etc.

    - Explorer crashes as soon as I click on anything in Dropbox. Immediately.

    - No error message pop up.

     

    Thanks for your help.

    • Lusil's avatar
      Lusil
      Icon for Dropbox Staff rankDropbox Staff
      5 years ago

      Hmm. :thinking: When you do run the desktop app, could you just confirm for me what it reads when you hover over the Dropbox icon that's next to your computer's clock? 

    • geokar1100's avatar
      geokar1100
      Helpful | Level 6
      5 years ago

      Hovering and right clicking...

       

      • Lusil's avatar
        Lusil
        Icon for Dropbox Staff rankDropbox Staff
        5 years ago

        I can see from the screenshots that you're on the beta version of the desktop app.

         

        For this reason, could you try running the stable one after unchecking the Include me in early releases option from your online settings:

        1. Log in to the website.
        2. Click on you account avatar at the top right corner of the page.
        3. Go to Settings.
        4. From the General tab, scroll down to the section titled Preferences and uncheck the box next to Include me in early releases.
        5. Download and install the current stable version of the desktop app. 

        Please bear in mind though that if you're on a Basic (free) account, there's a three device limit and you'll have to make sure that you've got less than three devices connected to proceed.

         

        Let me know how it goes, geokar1100!

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