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Forum Discussion
Why can't I open password protected Word documents stored in my Dropbox account?
I have a Word document that I uploaded years ago and it has ALWAYS had a Word password protection associated with it. I have never had any trouble opening it in the past, but I tried opening it today...
This worked for me (after scratching my head forever):
After you double click to open the file the first time from dropbox, then go to the upper right of the screen where it says: "Share", "Open", "..." and a conversation balloon. Click on the "...", then click "Download". You can enter your password, make changes, then resave in dropbox.
Same thing for me. But interestingly I can open it from my mobile app. Makes no sense...frustrated.
