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Forum Discussion
Videos don't play in Vault on mobile app
I have a few mp4 videos in my vault that will not play. I get the following error: "Couldn't connect to Dropbox. Please check your internet connection and try again." However, if I copy one of the sa...
- problem seems solved! Great!!
Yes, I do get the error message as soon as it is previewed. If I have the same video outside of the vault, It has the play button displayed and I am able to play the video. I have discovered if I click the boxed-arrow icon at the bottom of the preview, I can choose an app to play the video. However, I would expect it to play just as it does outside the vault.
Lusil
Dropbox Staff
Dropbox StaffThanks for your swift reply, dschuett.
Just to make sure that we cover as much initial troubleshooting as possible, could you also try clearing the Dropbox mobile app's cache?
I just cleared the app cache and issue still persists.
- Lusil
Thanks for trying that out for me, dschuett.
Could you have a look at your Support page to see your options for contacting our team?
