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wowmagnets's avatar
wowmagnets
New member | Level 2
2 years ago

Video embed not working on DB Paper

Video embed is no longer working in DropBox Paper. My organization opened a support ticket with DropBox, after lots of emailing back and forth they fixed it and it worked for about 3 days and now no longer works. We can't be the only ones experiencing this issue no?

Dropbox Paper
Error Messages
Preview
Web
  • wowmagnets's avatar
    wowmagnets
    2 years ago

    Hi there,

     

    The issue seems to be resolved for the second time. The original ticket number is #22450355. Yes, it was happening on multiple web browsers after clearing cache, history, and updating browsers.

     

    Thanks,

     

    Mel

  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Sorry to hear the same issue’s back, wowmagnets. 

     

    Is this error showing again on multiple web browsers? 

     

    Also, can you send me the ticket number of your support case to have a look? 

     

    Let me know, when you’re ready.

    • wowmagnets's avatar
      wowmagnets
      New member | Level 2
      2 years ago

      Hi there,

       

      The issue seems to be resolved for the second time. The original ticket number is #22450355. Yes, it was happening on multiple web browsers after clearing cache, history, and updating browsers.

       

      Thanks,

       

      Mel

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