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cwdav's avatar
cwdav
Explorer | Level 3
2 years ago

Verifying Access and trying to download AI files.

I'm trying to access .ai files in my dropbox which I had created and then "made offline only". Now when I try to download them and open them I just get "Verifying access to..." and it cycles 50+ time...
desktop
Download
Error Messages
Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff

Hi cwdav, let's jump right into this! 

 

Based on what you described about "offline only" it's safe to assume you're using the desktop app. Could you locate your Dropbox icon, on your menu or task bar, next to your WiFi, hover your mouse over the icon, and clarify the Dropbox version you're using?

 

Also, you mentioned offline only, but I believe you meant "online only" and you wish to make them available offline, is that so? What is the icon you see next to these files?

 

Keep me posted! 

cwdav's avatar
cwdav
Explorer | Level 3
2 years ago

Thanks Megan,

It is Dropbox v167.4.4719

Sorry I'm probably using the wrong terminology.. After I finished the files I set them to "online only", then when I wanted to work on them again and tried opening them the cloud icon turned into a cardboard box icon.

Now I'm getting this error, but then eventually the file opens after 5-10 minutes:

 

  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    2 years ago
    cwdav wrote:

    I wanted to work on them again and tried opening them the cloud icon turned into a cardboard box icon. Now I'm getting this error ...

    The cardboard box icon isn't from Dropbox. It's from OneDrive. Do you have OneDrive and Dropbox syncing the same set of files? If so, this will cause nothing but problems.

    • cwdav's avatar
      cwdav
      Explorer | Level 3
      2 years ago

      Oh very interesting thanks Rich - I've never intentionally used OneDrive, but it's on my computer. I'll make sure it's not trying to auto-sync files.

      This is the cardboard box I'm talking about for reference:

       

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Hey cwdav, sorry to jump in, but I wanted to mention that you might want to have a look at this discussion as well.

         

        Let us know how you get on! 

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