You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

TK64's avatar
TK64
New member | Level 2
5 months ago

Thumbnails are blank and won't open.

My drop box suddenly wont open thumnails and they are blank. It wont allow me to see photos and I cannot open files. I tried to create more space by making all folders and files online only but now they dissapared and I cant see or open the thumbnails. Please help.

desktop
Preview
  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    5 months ago

    Hey @TK64, welcome to our Community! 

     

    Is it safe to assume you're talking about your desktop app? If you're referring to our website, feel free to clarify more. 

     

    Do you get any specific errors when trying to preview the files? What is the app's current syncing status and version? 

     

    Let me know more, and we'll take it from there! 

About View, download, and export

Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!