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Hi,
Since a while, I see this message when trying to view a dropbox link shared by others. I get this on Chrome, on Firefox and on Safari, so this is not a browser specific issue. Here's one exampl...
Jay
Dropbox Staff
Dropbox StaffHi timbr, there is a possibility that a proxy, VPN, firewall, security software, or even ISP/router issues could be restricting traffic to the following Dropbox domains.
Have you tried using a different network, ISP or using cellular data to see if the file previews?
Have you tried using a different network, ISP or using cellular data to see if the file previews?
So indeed, as I try to access the dropbox link through VPN, or on another network, there is no problem. So it is something specific to my network (the provider, the router, ...). If you have any ideas where to look first, I'd be happy to hear that.
- HannahHey timbr, sorry to jump in here.
You'd now need to find out which security service/app is causing this.
Do you have any of the services Jay mentioned in his previous message? Maybe you can look through their settings, to see which one's the culprit.
Alternatively, you can temporarily disable them one by one, to find out. Hey Hannah,
Out of "proxy, VPN, firewall, security software, or even ISP/router," I can only see the ISP or router causing problems. I have no proxy, no VPN (using a VPN actually solves the problem), no firewall software, nor security software. Since using a VPN solves the problem, does that mean that my router is also not the culprit? Should I then blame the ISP?
As of this morning, this is the fate of any file I try to access:
I've done the enabling-cookies thing (I use Chrome); nothing.
I'll try restarting my computer and see what happens.
My guess is that someone in Dropbox made some "improvement" that is the polar opposite of progress. Please unimprove things!
Doing a system restart seems to have repaired this glitch. Fingers crossed that it will stick. I find that more and more websites have become prisoners of developer-inflicted glitches--making the Internet and personal computing harder to use with ease. Such is the lot of the 21st century.
Hope you don't mind someone else adding their two cents to this problem... it is still here on 01/24/2023... I just got it when I tried to view the photos I had just moved into a dropbox folder. Rather perplexing since I had just put 20+ photos in!
I read the comments and decided to try something. Was connected directly to the internet through my home Comcast/Xfinity internet when I got this message. So... I started up my VPN, connecting to an out of state location (I'm in California). Presto, chango it all works and I can see the pictures now that dropbox can't see me. Go Figure!
One of the many reasons I don't use dropbox for anything important!
- Jay
Hi Editor-br146SIR-Call, if this helped to resolve your issue, then it could indicate that something on your network was preventing the connection to the Dropbox servers.
As you changed your location via VPN, it meant that the files were synced via a different network to Dropbox, so the default network settings are somehow blocking it. Do you have any proxy, firewall, security software, or even ISP/router settings that could be affecting the traffic?
Hello
I am having this same issue for the past two days and cannot access my files, this is urgent as I have files I normally share with my clients. I've tried the incognito window as per one of your messages and still shows the same way. Can you please help? The chat options is also not working for Dropbox support
