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Forum Discussion
There's a brown box next to my PDF files and I can't access them.
There is a small file box icon next to the PDF file. Never saw this before. None of my PDF files are opening.
The message is " the file cannot be accessed by the system". I am a real estate broker ...
Megan
Dropbox Staff
Dropbox StaffHey there, Carola11, welcome to our Community!
Which platform do you use when trying to open your .pdfs? Do you use our website, desktop or mobile app?
Also, do you recall when this first started happening?
If you could also send over a screenshot of the message you mentioned, along with the icon you see next to your files, that'd be great.
Let me know more!
This just stared this morning, when I logged on. Yesterday it was fine. Here is a sceen shot:
I am on my laptop, and access Dropbox directly.
Any chance I could get some help fixing this issue? I really need to have access to my files.
Thank you
- Megan
Hey Carola11, thanks for the added info and visual!
The folder icon you're noticing there is not coming from Dropbox, but probably a third party app, most likely OneDrive. You can find our syncing icons here.
Also, if you're indeed running 3rd party apps that are monitoring, syncing or backing up your files, have you tried closing them one by one to see if it makes any difference?
