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Carola11's avatar
Carola11
Explorer | Level 3
19 days ago

There's a brown box next to my PDF files and I can't access them.

There is a small file box icon next to the PDF file. Never saw this before. None of my PDF files are opening. The message is " the file cannot be accessed by the system". I am a real estate broker ...
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Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
19 days ago

Hey there, Carola11, welcome to our Community!

 

Which platform do you use when trying to open your .pdfs? Do you use our website, desktop or mobile app?

 

Also, do you recall when this first started happening?

 

If you could also send over a screenshot of the message you mentioned, along with the icon you see next to your files, that'd be great.

 

Let me know more!

  • Carola11's avatar
    Carola11
    Explorer | Level 3
    19 days ago

    This just stared this morning, when I logged on. Yesterday it was fine. Here is a sceen shot:

     

    • Carola11's avatar
      Carola11
      Explorer | Level 3
      19 days ago

      I am on my laptop, and access Dropbox directly.

      • Carola11's avatar
        Carola11
        Explorer | Level 3
        19 days ago

        Any chance I could get some help fixing this issue? I really need to have access to my files.

        Thank you

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