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Forum Discussion

TRabb's avatar
TRabb
Helpful | Level 5
7 years ago

There was an error downloading your file

Hey there. Never experienced this issue before, but can't seem to download individual files within folders and get that error message. Can download the folder containing the files though.
Download
Error Messages
File access
  • Jane's avatar
    Jane
    7 years ago
    Thanks for your swift reply on our discussion here TRabb!
     
    I’d like to further investigate whether I’m getting the same behavior when I try the same steps as you do through our Official channel. For that reason & in order to investigate having all our tools available, I’ve made sure to reach out to you directly via email on my end. 
     
    Whenever you find some time, please check your inbox for my email & I’ll make sure to promptly get back in touch with you asap. Thanks for reaching out on our Community & I’ll be awaiting your next reply!
Daphne's avatar
Daphne
Icon for Dropbox Staff rankDropbox Staff

Thanks for confirming that incoherent!

To look into this more in depth, I've reached out to your email address associated with your Community profile. Please just check your inbox when you have a moment and we can go from there if you'd like to,

Thanks!

nmedia's avatar
nmedia
New member | Level 2
6 years ago

I have the same problem and i try everything but there are no response

  • Daphne's avatar
    Daphne
    Icon for Dropbox Staff rankDropbox Staff
    6 years ago

    Thanks for joining the discussion nmedia!

    Just to cover all the troubleshooting and make sure we're on the same page, I'll need to ask you for a bit more info.

    Can you let me know if you see any difference when you try the following:

    • Clear the browser cache and try again
    • Use another web browser
    • Use an incognito/private browsing window

    Also, Dropbox works best on the 2 most recent versions of most modern browsers, so please check if there is any pending updates for your browser.

    Finally, if you're getting an error message when trying to download your files, please send a screenshot of this to me here.

    Let me know what you find and we'll go from there - thanks!

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