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Forum Discussion

TRabb's avatar
TRabb
Helpful | Level 5
7 years ago

There was an error downloading your file

Hey there. Never experienced this issue before, but can't seem to download individual files within folders and get that error message. Can download the folder containing the files though.
Download
Error Messages
File access
  • Jane's avatar
    Jane
    7 years ago
    Thanks for your swift reply on our discussion here TRabb!
     
    I’d like to further investigate whether I’m getting the same behavior when I try the same steps as you do through our Official channel. For that reason & in order to investigate having all our tools available, I’ve made sure to reach out to you directly via email on my end. 
     
    Whenever you find some time, please check your inbox for my email & I’ll make sure to promptly get back in touch with you asap. Thanks for reaching out on our Community & I’ll be awaiting your next reply!
Daphne's avatar
Daphne
Icon for Dropbox Staff rankDropbox Staff

Hey there incoherent,

Can you let me know a bit more info about the issue that you're having? For example, are you receiving the same error message when trying to download the file? 

Also, can you let me know if you also tried using a different web browser as well as an incognito/private window?

Finally, can you just ensure that you don't have any pending browser updates as Dropbox works best on the 2 most recent versions of most modern browsers.

Let me know what you find and we'll go from there!

incoherent's avatar
incoherent
Explorer | Level 4
6 years ago

Hi Daphne, yes, I'm getting the exact same issue as the OP. All my browsers are updated: Chrome, Firefox, Edge. I even tried on Safari, same issue.

  • Daphne's avatar
    Daphne
    Icon for Dropbox Staff rankDropbox Staff
    6 years ago

    Hey incoherent, thanks for your update!

    Can you just let me know if you also tried using an incognito window on any of the browsers you mentioned? This will exclude the possibility of browser extensions affecting the downloads.

    Let me know - thanks!

    • incoherent's avatar
      incoherent
      Explorer | Level 4
      6 years ago

      Hi Daphne, yes I used an incognito window and have the same issue.

      • Daphne's avatar
        Daphne
        Icon for Dropbox Staff rankDropbox Staff
        6 years ago

        Thanks for confirming that incoherent!

        To look into this more in depth, I've reached out to your email address associated with your Community profile. Please just check your inbox when you have a moment and we can go from there if you'd like to,

        Thanks!

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