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Forum Discussion
There was an error downloading your file
Hey there. Never experienced this issue before, but can't seem to download individual files within folders and get that error message. Can download the folder containing the files though.
Like the OP, I'm having persistent issues downloading a file. I can download the folder it's in, but not any of the files within that folder. Or in any folder. I've cleared the cache. No dice. Please help!
Daphne
Dropbox Staff
Dropbox StaffHey there incoherent,
Can you let me know a bit more info about the issue that you're having? For example, are you receiving the same error message when trying to download the file?
Also, can you let me know if you also tried using a different web browser as well as an incognito/private window?
Finally, can you just ensure that you don't have any pending browser updates as Dropbox works best on the 2 most recent versions of most modern browsers.
Let me know what you find and we'll go from there!
Hi Daphne, yes, I'm getting the exact same issue as the OP. All my browsers are updated: Chrome, Firefox, Edge. I even tried on Safari, same issue.
- Daphne
Hey incoherent, thanks for your update!
Can you just let me know if you also tried using an incognito window on any of the browsers you mentioned? This will exclude the possibility of browser extensions affecting the downloads.
Let me know - thanks!
Hi Daphne, yes I used an incognito window and have the same issue.
