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Forum Discussion

TRabb's avatar
TRabb
Helpful | Level 5
7 years ago

There was an error downloading your file

Hey there. Never experienced this issue before, but can't seem to download individual files within folders and get that error message. Can download the folder containing the files though.
Download
Error Messages
File access
  • Jane's avatar
    Jane
    7 years ago
    Thanks for your swift reply on our discussion here TRabb!
     
    I’d like to further investigate whether I’m getting the same behavior when I try the same steps as you do through our Official channel. For that reason & in order to investigate having all our tools available, I’ve made sure to reach out to you directly via email on my end. 
     
    Whenever you find some time, please check your inbox for my email & I’ll make sure to promptly get back in touch with you asap. Thanks for reaching out on our Community & I’ll be awaiting your next reply!
TRabb's avatar
TRabb
Helpful | Level 5

Hey Jane! Thanks for your quick response!

The issue unfortunately persists in Chrome (original browser), Safari, and Firefox. I also cleared my cached/cookies and tried using an incognito window in Chrome and no luck. 

Syncing the my Dropbox to my Mac is not an option, as my Dropbox has multiple TBs of files and my Mac has about 125 GB of total storage space.

MahaOs's avatar
MahaOs
New member | Level 2
7 years ago

 I'm trying to download this folder but i get this message i tried downloading it from firefox ,  chrome , opera but it's the same result : firefox doesn't even give me the error message

 

 

  • Jane's avatar
    Jane
    Icon for Dropbox Staff rankDropbox Staff
    7 years ago
    Hey MahaOs, I’ve moved your post into this conversation, in order to ping you to the previous hints that I had posted to TRabb above (i.e. trying again from an incognito window & clearing your cache). 
     
    Moving forward, let me ask you a couple of questions below that will help me better understand what’s happening.
     
    Are you trying to download these files through a shared link incidentally? Does it happen intermittently or have you noticed a pattern (eg. does it affect specific filetypes)? 
     
    I'd appreciate it if you could you send me a link to the document that you're having trouble with (if you're comfortable sharing of course). For instructions on how to create a link to a file in your Dropbox, you may have a look at the steps outlined here. 
     
    Once I have this info, I’ll make sure to focus more on the issue in question on this discussion. Thanks in advance for the time you’re devoting on the matter & I’ll be awaiting your next message! 
      • Jane's avatar
        Jane
        Icon for Dropbox Staff rankDropbox Staff
        7 years ago
        I appreciate your swift reply MahaOs. In order to move forward with that, I’ve made sure to create a Support Request on our system on your behalf (gathering all info you’ve included here), so as to redirect your request to a specialized colleague, who’ll investigate this issue a bit more closely with you.
         
        Whenever you find some time, please check your inbox for my email & I’ll make sure to promptly follow-up with you asap. Thanks again for posting us on our Forum on the matter & I’ll be awaiting your next message!
  • magdyfifa's avatar
    magdyfifa
    Explorer | Level 4
    6 years ago

    same problem i have  i would be crazy

    • Jane's avatar
      Jane
      Icon for Dropbox Staff rankDropbox Staff
      6 years ago
      Hey magdyfifa, thanks for pinging us here! 
       
      If that’s okay with you, could you give my suggestions on the first page of this thread a go when you have some spare time? 
       
      If switching browsers doesn’t have the error message squared away, could you let me know a bit more info on the steps you’re following? 
       
      Thanks again! 
      • bassplr19xx's avatar
        bassplr19xx
        Explorer | Level 3
        5 years ago

        I'm having the same issue in chrome, inogito and not, recently cleared cache - however, does work if FF?

  • esraamohamed's avatar
    esraamohamed
    Explorer | Level 3
    5 years ago
    i have same problem and i dont know what should i do now ?
    • Daphne's avatar
      Daphne
      Icon for Dropbox Staff rankDropbox Staff
      5 years ago

      Hey peeps, thanks for joining the discussion here!

       

      Just to clarify with you bassplr19xx you're having this issue with Chrome, and in FF (Firefox) you can download your files without an error?

       

      If so, can you please check if Chrome has any pending updates? Which version do you have installed?

       

      As a first step esraamohamed, to rule out most browser related issues please try the following:

      • Use another web browser
      • Use an incognito/private window
      • Clear browser cache and try again

      Let me know what you both find!

      • bassplr19xx's avatar
        bassplr19xx
        Explorer | Level 3
        5 years ago
        I was updated prior to today, however, I just updated the latest today
        Google Chrome is up to date
        Version 81.0.4044.92 (Official Build) (64-bit)
        I am able to DL with FF and am able to save to my dropbox, but I don't want to do either of those.

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