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bibitodaro's avatar
bibitodaro
New member | Level 1
2 months ago

"There was an error downloading your file" error on the website

I keep having the same issue, connection works, have tried to clear the cache, incognito window, different browser, single file vs folder, some of them are word documents so the lightest possible thi...
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bibitodaro's avatar
bibitodaro
New member | Level 1
2 months ago

Thank you - it's now started working again so no idea what it was as I didn't touch anything 😅

About View, download, and export

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I keep having the same issue, connection works, have tried to clear the cache, incognito window, different browser, single file vs folder, some of them are word documents so the lightest possible thing and still get the exact same pointless message \"error while downloading your file\". It worked fine until yesterday so I have really no idea of what could be causing this. 

","kudosSumWeight":0,"postTime":"2025-03-15T05:02:23.262-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuM3wyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:Download","text":"Download","time":"2022-07-26T01:00:32.625-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuM3wyLjF8b3wxMHxfTlZffDI","node":{"__typename":"Tag","id":"tag:Web","text":"Web","time":"2020-01-27T07:00:15.930-08:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:826578_2"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":21},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[],"body":"

I keep having the same issue, connection works, have tried to clear the cache, incognito window, different browser, single file vs folder, some of them are word documents so the lightest possible thing and still get the exact same pointless message \"error while downloading your file\". It worked fine until yesterday so I have really no idea of what could be causing this. 

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Thank you - it's now started working again so no idea what it was as I didn't touch anything 😅

","body@stringLength":"102","rawBody":"

Thank you - it's now started working again so no idea what it was as I didn't touch anything 😅

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