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Forum Discussion
The download button on the website doesn't work
Hi,
When I click this button to download files, nothing happens. How can I confidently make a backup on my hard drive of all files I have on dropbox?
Thanks,
Charlie
This fixed the problem. I think the limit of 10,000 files or 20 GB was limiting it. It is not good that no message of explanation came up. More importantly, downloading everything to a hard drive should be a simple single click.
I was planning to drop dropbox, and I think this lack of functionality that seems obvious to me is making that more likely. I don't feel confident that I can get all my files out reliably.
Megan
Dropbox Staff
Dropbox StaffHey rbaltman, welcome to our Community!
Do you try to download a certain file/folder that lives in your account, or maybe content coming from a shared link?
Have you tried an entirely different browser than the one you're using at the moment? Just to clarify if this is browser-specific or not.
Let me know more, and we'll take it from there!
Thanks for your response. Any file I try to download doesn't work--these are all my files that I uploaded. It is not a shared link, it is a file that I put there and when I try to download, there is absolutely nothing happening in Safari (my preferred browser). I tried it on chrome and that worked (so I got my file), but I don't like to use Chrome. Don't you think it should work in Safari? Something changed (maybe Apple, but they are a kind of dominant browser so Dropbox should be compatible?). Or maybe I pressed a wrong button--I need help figuring out what button I pressed.
When I got to the dropbox toolbar app and drag the file to my desktop it works (but it takes it off Dropbox, so I need to make a copy and drag, which is a pain). But when I choose the little world sphere glyph and it goes to the dropbox website, that's when DOWNLOAD doesn't work.
I attach a screenshot which shows what I am seeing and if want the file at the bottom wow-021... and choose "Download" from the "..." menu, it doesn't work.
Thanks,
Russ
- Jay
HI rbaltman, could you try using Safari in private browsing mode, without any extensions running, to see if that could be causing the download issue?
I need to get home to try it, but I will when I get home tonight--it's my desktop that is acting up. On Safari at work, it works fine. But the home one is the problem, I think.
