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Abbas Khan's avatar
Abbas Khan
New member | Level 2
3 years ago

Error (400) when downloading files from the website

I am Team Member of Unlimited Account of Dropbox, 

Given access to download the files , but when I do download , it give the Error ( 400), 

Any Solution about it... Pls

  • Ulfahaj997's avatar
    Ulfahaj997
    New member | Level 2

    Hi, 

     

    I have downloaded dropbox for salesforce. I am able to upload files and folder to dropbox through salesforce and view them on dropbox app. 

     

    However, I am having an issue where I am unable to access the added files through salesforce. When i click the name of the file on the dropbox widget in Salesforce, it will redirect me to error (400) page. Is this the expected behavior? 

    • Denver1300's avatar
      Denver1300
      New member | Level 2

      We are having the same issue at our agency. We have used Salesforce and Dropbox for years and this is just a new thing.  The files, the users, the way we upload the files are all the same. It has to be a Dropbox issue. 

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff

      Hey Ulfahaj997, thanks for bring this to our attention.

       

      I just wanted to mention that our team is aware of this issue and are currently looking into it.

       

      We'll let you know more as soon as we have an update.

      • patrickfitz's avatar
        patrickfitz
        New member | Level 2

        How will we be made aware of the fix? It's not on your website as an issue being tracked.

  • Mark_at_Coacto's avatar
    Mark_at_Coacto
    Explorer | Level 4

    My Salesforce client who I am supporting uses the Dropbox for Salesforce app.
    It has recently stopped working. I can upload a file, but when I want to preview it, I get an Error 400.
    My client uses Salesforce Classic, will not upgrade.
    We are using an old version of Dropbox, but it had been working fine until a few days ago.
    I see this problem appeared in 2022, but did not appear to get resolved.
    https://www.dropboxforum.com/t5/View-download-and-export/Error-400-when-downloading-files-from-the-website/m-p/719962
    Can anyone help?

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II

    How big is what you are trying to download? Both in terms of size and folder numbers

    • Abe Abraham's avatar
      Abe Abraham
      New member | Level 2

      Hi Mark, I am a drop box user facing a similar issue. The folder I am trying to download is approximately a 100 GB and has multiple sub-directories in it. Every time I try to download the folder I encounter error 400.

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff

        Hey Abe Abraham, thanks for the nudge here. 

         

        At the moment, you can only download a folder if it’s less than 20 GB and has fewer than 10,000 total files.

         

        As a workaround, you can download the folder in smaller chunks, or use the Dropbox desktop app, to sync the folder to your computer.

         

        I hope this helps!

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