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Forum Discussion
Abbas Khan
3 years agoNew member | Level 2
Error (400) when downloading files from the website
I am Team Member of Unlimited Account of Dropbox,
Given access to download the files , but when I do download , it give the Error ( 400),
Any Solution about it... Pls
Hi Joetta Rodriguez and everyone,
An update here for us:
We passed Salesforce approval and the latest version (1.618) is listed publicly on this page:
https://appexchange.salesforce.com/appxListingDetail?listingId=a0N30000000prqLEAQ&tab=d
If you are a Salesforce Admin, you can upgrade the package to 1.618 to resolve the issue.
Let us know if this works for you!
Sam
- Ulfahaj997New member | Level 2
Hi,
I have downloaded dropbox for salesforce. I am able to upload files and folder to dropbox through salesforce and view them on dropbox app.
However, I am having an issue where I am unable to access the added files through salesforce. When i click the name of the file on the dropbox widget in Salesforce, it will redirect me to error (400) page. Is this the expected behavior?
- Denver1300New member | Level 2
We are having the same issue at our agency. We have used Salesforce and Dropbox for years and this is just a new thing. The files, the users, the way we upload the files are all the same. It has to be a Dropbox issue.
- Joetta RodriguezHelpful | Level 6
Can someone dropbox please help us - clearly this is not an isolated incident.
- WalterDropbox Staff
Hey Ulfahaj997, thanks for bring this to our attention.
I just wanted to mention that our team is aware of this issue and are currently looking into it.
We'll let you know more as soon as we have an update.
- patrickfitzNew member | Level 2
How will we be made aware of the fix? It's not on your website as an issue being tracked.
- Mark_at_CoactoExplorer | Level 4
My Salesforce client who I am supporting uses the Dropbox for Salesforce app.
It has recently stopped working. I can upload a file, but when I want to preview it, I get an Error 400.
My client uses Salesforce Classic, will not upgrade.
We are using an old version of Dropbox, but it had been working fine until a few days ago.
I see this problem appeared in 2022, but did not appear to get resolved.
https://www.dropboxforum.com/t5/View-download-and-export/Error-400-when-downloading-files-from-the-website/m-p/719962
Can anyone help? - MarkSuper User II
How big is what you are trying to download? Both in terms of size and folder numbers
- Abe AbrahamNew member | Level 2
Hi Mark, I am a drop box user facing a similar issue. The folder I am trying to download is approximately a 100 GB and has multiple sub-directories in it. Every time I try to download the folder I encounter error 400.
- HannahDropbox Staff
Hey Abe Abraham, thanks for the nudge here.
At the moment, you can only download a folder if it’s less than 20 GB and has fewer than 10,000 total files.
As a workaround, you can download the folder in smaller chunks, or use the Dropbox desktop app, to sync the folder to your computer.
I hope this helps!
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