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Forum Discussion
Doug1580
6 months agoExplorer | Level 4
The color of my videos changes after being added to Dropbox.
Lately when I have downloaded videos from my iphone 12 to the dropbox app the color in the videos have been distorted and not clear. Does anyone have a fix for this? This is also happening with my wife’s iphone to the dropbox app.
Thank you.
Thank you.
- NancyDropbox Staff
Hey Doug1580, hope you’re doing well.
From what I understand, you’re uploading these videos from your mobile device to the Dropbox app, correct? If yes, are you uploading them manually or automatically via camera uploads?
Other than that, I’d like two screenshots showing how the video appears originally vs how it is after it’s been added to your Dropbox account via the mobile app.
Ping me when you’re ready.
- Doug1580Explorer | Level 4Hi Nancy
Yes I am downloading from my mobile device (iphone) to my dropbox app.
I am doing this manually.
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