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Forum Discussion

gregover's avatar
gregover
Explorer | Level 3
21 days ago

Some videos on my account can't be previewed on the site or when I download them

When I click on my videos it says .mp4 files are supported but something went wrong I have tried using an incognito window and a different browser. I can't preview my files at all. When I downloa...
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gregover's avatar
gregover
Explorer | Level 3

they are around 6mb

gregover's avatar
gregover
Explorer | Level 3
18 days ago

some of them are 4mb

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    18 days ago

    Hey gregover, do you happen to recall the way you uploaded these files to your Dropbox account? 

     

    If you use a different platform such as our mobile app, are you able to see the content there? 

     

    Also, you mentioned that when you download them they show up as .mp4. Are you able to play the file then? 

    • gregover's avatar
      gregover
      Explorer | Level 3
      18 days ago

      I uploaded them on my computer, not the app. When I download them I can not play them, thanks

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        18 days ago

        Hey gregover, is there any chance that these files were corrupted from the start?

         

        Have you previewed them on Dropbox before? Feel free to also send us a screenshot of the error message you see when trying to open the files online. Thanks!

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