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marshallcurry's avatar
marshallcurry
Helpful | Level 5
3 years ago

smart sync options disappeared

I have been using smart sync for years and sometimes the option disappears from my menu -- there is no icon to the right of the file name to indicate whether the file is on my desktop or in the cloud...
Dropbox Plus
  • marshallcurry's avatar
    marshallcurry
    3 years ago

    Thanks - I did make sure the app was running, etc. but still couldn't get the options to appear until I followed these steps from the dropbox tech rep:

    Select [your name] icon, select quit.

    Open your Activity Monitor from your Mac Utilities folder

    Force quit out of the instances of the Dropbox application that are running by searching for "Dropbox" in the search bar, then clicking on the "x" force quit icon on the top left

    Then re-start Dropbox from the applications folder by double clicking on the Dropbox application

    Then Click on the Apple icon in the top left of your screen

    Click on "force quit"

    Then, relaunch the finder

     

     

Rich's avatar
Rich
Icon for Super User II rankSuper User II
3 years ago
marshallcurry wrote:

there is no icon to the right of the file name to indicate whether the file is on my desktop or in the cloud

That will happen if the Dropbox app is not running. Before you restart next time, check to make sure the Dropbox app is running and appears in your menu bar. If it's not running, you won't have the icon overlays or the Dropbox context menu.

 

and right-clicking does not bring up a "smart sync" option.

Also keep in mind that there is no longer a Smart Sync menu when you right-click on a file. Instead, you'll just see the options Confirmed no computer access. and Make online-only. These options replaced the former Smart Sync menu.

  • marshallcurry's avatar
    marshallcurry
    Helpful | Level 5
    3 years ago

    Thanks - I did make sure the app was running, etc. but still couldn't get the options to appear until I followed these steps from the dropbox tech rep:

    Select [your name] icon, select quit.

    Open your Activity Monitor from your Mac Utilities folder

    Force quit out of the instances of the Dropbox application that are running by searching for "Dropbox" in the search bar, then clicking on the "x" force quit icon on the top left

    Then re-start Dropbox from the applications folder by double clicking on the Dropbox application

    Then Click on the Apple icon in the top left of your screen

    Click on "force quit"

    Then, relaunch the finder

     

     

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