You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Forum Discussion
Flavours
11 days agoNew member | Level 2
Since updating to Mac OS 15.2 files and folders do not appear on my desktop
For the past few months I have been using dropbox backup to backup my desktop files and folders.
Everything has been working fine until this morning when i updated my OS to Sequoia 15.2
Now my files and folders do not appear on my desktop, although the Desktop folder still seems to be syncing and can be accessed from the shortcuts in the sidebar in Finder. If i drag and drop a file to my desktop it disappears, but can then be found in the desktop folder in finder.
Is anyone else experiencing this?
- WalterDropbox Staff
- designfishNew member | Level 2
I have similar problems with the most recent Dropbox desktop app and OS 15.2.
- I have an M3 16" Powerbook (late 2023)
- I downloaded and re-installed the newest Dropbox app yesterday (12-20-24)
- Yes, it has all the necessary permissions in the system
- Problem I: The desktop Dropbox icon is not appearing in the top finder bar (that lets you do prefs/go to the website). And I did all the "normal" fixes/troubleshooting that usually restores it.
- Problem II: In my desktop folders that reside on my laptop, the actual process of switching between "make available offline" and "online only" seems like it is working with no problem; however,
- There is no indication of any process when it's happening no dot that indicates it's on the drive, no timer showing process/download status, etc.
- Problem III: This seems related to Problem II above - when I delete a folder from the desktop App, it goes away, then a few moments later reappears intact.
- Problem IV: Some folders on the desktop app show nothing inside of them 0 files; however, when I go to the browser, they are all there, showing up, and fine/not corrupt.
- Problem V: Last night, I deleted the vault on the browser side; however, it is still showing up on the desktop folder side and when I try to delete it manually this message pops up: "Can't Delete Vault: This is a Dropbox feature, so you can’t delete it."
All of these points (IMO) to the fact that whatever was quasi-living on my drive is quasi-working, but the entire desktop world is not connected to the actual cloud properly.
I can't seem to attach or c/p the screenshot of the desktop app but here's the info
Dropbox.app
Modified: Yesterday, 7:53 PM
Version: 214.4.5217
517.7 MB
Kind: Application (Apple silicon)
Size: 517,747,178 bytes (518.6 MB on disk)
Where: DesignFish Tank • Applications
Created: Friday, December 20, 2024 at 7:53 PM
Modified: Friday, December 20, 2024 at 7:53 PMDebbie
About View, download, and export
Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.
Need more support
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!