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Rebecca S 's avatar
Rebecca S
New member | Level 2
4 years ago

Sign in with Google Workspace to edit business file

Hello! I am trying to open a doc in Google Sheets and have keep receiving this message: Sign in with Google Workspace to edit business file. I have a google email, but I don't want to sign up to Goog...
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Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff

Hi sabrinad, could you clarify when you receive that message? 

 

If you have any screenshots, feel free to attach them back here, however make sure that your personal info isn't displayed. 

sabrinad's avatar
sabrinad
Explorer | Level 3
2 years ago

Hi there, 

 

I receive the message when I select "open in Google Sheets" in the dropbox file. I've attached a screenshot. 

 

Thank you,

Sabrina 

  • sabrinad's avatar
    sabrinad
    Explorer | Level 3
    2 years ago

    Sorry here are the screenshots

     

     

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi sabrinad, are you part of a Dropbox Business team?

     

    You can check more in regards to your plan here. 

  • sabrinad's avatar
    sabrinad
    Explorer | Level 3
    2 years ago

    Hi Megan, 

     

    Thanks for the link - it says I have an expired "Dropbox Business Standard" account. Do I have to pay for an account in order to edit in google sheets? Are there no free plans available? 

     

    Thanks,

    Sabrina 

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi sabrinad, have you tried editing your documents, using a different browser? 

     

    Could you please take a look at this Help Center article and let me know if it helps improve matters at all?

  • sabrinad's avatar
    sabrinad
    Explorer | Level 3
    2 years ago

    Hi there, 

     

    Yes I've tried different browsers and I get the same message. I've checked and done everything the article suggests.

     

    Thanks,

    Sabrina 

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi sabrinad, you mentioned earlier that you have an expired Business plan. 

     

    Do you see any prompts perhaps about either upgrading to Business or cancelling and reverting back to a personal account? Can you give it a go? 

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