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Forum Discussion
"Sorry. Photos can't open this file because the format is currently unsupported..."
I am not able to open the hundreds of photos in my Dropbox. I get the following message:
"Sorry. Photos can't open this file because the format is currently unsupported, or the file is corrupte...
Hey Babycog, sorry to jump in here.
The thing is that if you're using Dropbox, it's not advised to use other backup services to back up the same files, especially the Dropbox folder.
Can you temporarily disable Carbonite, to see if the Dropbox sync icons appear?
Because with the Carbonite icon there, we have no way of checking the Dropbox sync status of the files.
Nancy
Dropbox Staff
Dropbox StaffSorry to hear about this, @Babycog.
If I get this right, this error appears on the desktop app, correct? If not, feel free to correct me.
Can you send me a full screenshot of the error you’re getting?
Besides that, I’d like a screenshot of how these photos show in your local Dropbox folder, so that I can check their syncing status.
Let me know when you’re ready.
Nancy, here is the error screen and what my folder looks like. Is this what you need?
