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Forum Discussion
Slow opening of Dropbox files on a new Chromebook
I switched to a chromebook this month from a pc. I use dropbox for all my storage. I have setup dropbox in my folders and get to my dropbx files. but they open very slowly. I have also used google...
I know this is an old post but I was having the same problem on my ASUS Chromebook (2022 version) and found a way to make the files load faster and appear with thumbnails. First, I deleted and reloaded the Dropbox App in order to assure I had the most recent version. I then went into the App Info Settings and set it to open in Dropbox instead of the default Chrome Browser setting. These simple steps seemed to have solved the problem for me and I hope it does for you or anyone else who stumbles across this post as I did.
Nancy
Dropbox Staff
Dropbox Staffpamchromebook, is it possible to make just a few files offline (that are small in size), and then try to access them again? This will help us isolate the issue more.
Thanks!
we will try wednesday morning
I cannot find that option to make the file available off line on the chromebook.
The slow opening is now sporadic and not consistent on all files.
I also note that the chromebook does not show a thumbnail for Dropbox files but does for Google drive files. Are you aware of that issue and are they working with you to fix the issue?
- Megan
Hi pamchromebook, I hope you enjoyed your weekend!
Keep in mind, that as Hannah mentioned, Chromebooks can't handle our desktop app, and the app installed there is mostly similar to the mobile app. Did you install the app via the Playstore on your device?
I'd also appreciate a screenshot showing me how the files are showing on your computer, in order for me to have a visual of this.
I too are having this issue with slow opening.
When checking with the file option, google drive is there but no sign of Dropbox
If I open the Dropbox app, then the drive will appear. But while the file “header” is present, trying to load the file into a CNC (web-based) system, the file sticks on download (forever).
Sometimes, the system boots and loads Dropbox correctly, and then everything works as it should.
I’m guessing that the Chromebook tries to load Dropbox on startup - but doesn’t hang about, timeouts, and skips over it.
