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kimsel's avatar
kimsel
Explorer | Level 4
2 years ago

Search not working on my Mac

Hey all, I cannot get my search to work. I'm not using smart sync. I can see the file I need, and it will not find it in a search. Help. I have an apple M1 and Monterey. 
Desktop
Searching
View
  • Jay's avatar
    Jay
    2 years ago

    Thanks for the info. The ability to search the documents themselves for keywords is available on paid plans.  

     

    As you mentioned you're on a Basic plan, this wouldn't be available on your current plan.

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff

I see, thanks for clarifying that for me kimsel 

 

Could you clear your browser's cache or try another browser and let me know if you get any different results? 

kimsel's avatar
kimsel
Explorer | Level 4
2 years ago

I made the switch to a different browser and still...nada. (BTW thanks for your help!)

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hey kimsel, are you searching for a specific file when this happens, or does the search function fail for all of your files?

     

    Feel free to include some screenshots of the issue on your next response. 

    • kimsel's avatar
      kimsel
      Explorer | Level 4
      2 years ago

       

      Here is a "generic search" for the word first. Some docs come up, but none from the folder I need to search.

       

    • kimsel's avatar
      kimsel
      Explorer | Level 4
      2 years ago

      Here is what it looks like when I search for the word "first" in the folder I want to search. There are dozens of documents in that folder with the word first. 

       

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Hi kimsel, just for clarification, is the keyword in the name of the file itself, or a word visible inside the document itself?

         

        Could you provide a screenshot, while hiding any personal details, of files in that folder as shown on the site with the word 'first' visible?

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