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Arkadiusz's avatar
Arkadiusz
Explorer | Level 3
8 months ago

Not all photos visible in the "photos" tab on Google Pixel 7 Pro

Device: Google Pixel 7 Pro App version: 370.2.2 battery saver for Dropbox disabled   Problem: not all my photos taken with the camera are visible in the "photos" tab. some appear, some don'...
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Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
8 months ago

Hey Arkadiusz - thanks for bringing this to our attention.

 

Could you let us know how large are the photos that are not showing in the Photos tab in the mobile app?

 

Have you tried clearing the app's cache since you first noticed this by the way?

 

Also, do you see the missing photos in the Photos tab when you navigate your account through a web browser?

 

Let us know more and we'll take it from there. 

  • Arkadiusz's avatar
    Arkadiusz
    Explorer | Level 3
    8 months ago

    Thanks for the answer @Walter. I cleared the cache, but the problem continues.

    It seems to me that it may occur when I "drop" the application from the notification panel, so I guess I close it?

     

    Then when I reopen it and in the meantime take a picture it doesn't show up in the "photos" tab I'm not sure, I'd have to watch it longer.'

     

    Screenshot from mobile app, 3 photos this month are visible

     

     

    and from website

     

     

    As you can see, one photo is missing. It will no longer appear in the mobile app. I can close the app, clear the cache, but I won't see it there anymore. 

     

    In this case, the photo that is missing is 2mb, and the others between 2 and 6

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