Start 2025 on time and up to date. Seamlessly integrate your calendars into Dropbox with these simple steps.

Forum Discussion

milco's avatar
milco
New member | Level 2
6 years ago

My video files have no audio after I downloaded them. Any ideas what's happening?

just downloaded movies, but there's no sound, help!
Download
File access
sync
Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff

Hi Joey Camilleri; welcome to our Community and happy Monday!

 

It sounds like your media player is having an issue with previewing the file's whole content; could you check for any missing codecs or maybe try another program to open the mentioned file(s)? 

 

Let me know how it goes Joey! 

dylansays's avatar
dylansays
Explorer | Level 4
5 years ago

Having a similar issue, and have been for many months with dropbox. 

When I transfer an mp4 file through Google Drive it downloads and plays perfectly on quicktime.

When I transfer the exact same file on dropbox the download has sound drops all the way through...

What gives. The people I work with have asked me to stop using your service...

 

About View, download, and export

Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!