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mobin68's avatar
mobin68
Explorer | Level 4
2 years ago

My folders taking too long to open when left-double clicking in Windows.

Hi everyone,  I have been having difficulty opening my dropbox folders on my windows when I double left-click on folders. It usually takes about 10 to 15 seconds to open each folder. However, the ...
desktop
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Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff

Hey there mobin68 - sorry to hear you're having issues with this.

 

Can you please let us know your computer's exact OS version and the version and status of the desktop app as shown in your system tray?

 

Also, how many files does your Dropbox folder contain approximately? 

mobin68's avatar
mobin68
Explorer | Level 4
2 years ago
Thanks for your reply

Windows 10 Home
Version 22H2
OS Build 22621. 1848
Experience Windows Feature Experience Pack 1000.22642.1000.0

Dropbox 178.4.4811
Status: up to date

I have 5070 files (16.8 GB) in my dropbox
  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    I assume that you've already tried rebooting your computer as well mobin68 - correct?

     

    Do you happen to be running any antivirus or another 3rd party app that's monitoring your files? 

    • mobin68's avatar
      mobin68
      Explorer | Level 4
      2 years ago
      Yes I’ve rebooted too.

      I don’t have any antivirus installed.

      There are 4 devices I am using my dropbox with. My iphone, ipad, and two laptops with windows OS. Both laptops have this problem, and they only slow down when opening the dropbox folders. Other folders in the computer open just fine.
      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Hi mobin68, if you try to quit the app, and then follow the same process of opening some of your folders in Dropbox, do you notice the same slow behavior? 

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