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RobWilkins's avatar
RobWilkins
Helpful | Level 6
3 years ago

Most of my files are showing as Zero bytes on desk top app

Most of my files are showing as Zero bytes on desk top app and will not open – Why?   Mac OS Monterey 12.3.1 This problem has only started happening in the last couple of days. I've been happily...
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  • Mark's avatar
    Mark
    3 years ago

    Are you using SmartSync? 

     

    If so download them first and then they will open 🙂

Trey H.'s avatar
Trey H.
New member | Level 2

I found a workaround of sorts that I will share now.  The end result is that my files still do not automatically sync offline to my desktop (though that is the setting), but at least now I can open them directly in Finder (something I was not able to do prior to this fix).

Ananda13's avatar
Ananda13
New member | Level 2
2 years ago

Just chiming in here to say I had the same problem and then I right-clicked the main folder (from my Mac) and selected "make available offline" and that seemed to fix the issue and now all the files are actually on my desktop too.

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