You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

AnnaJH's avatar
AnnaJH
New member | Level 2
5 years ago

I'm getting a 'network error' when downloading a zip file (2.5 GB). Can you help?

Hi I am trying to download a 2.5 GB Zip file, and every time it says Network Error and fails. Even after going for hours. Am I doing something wrong? Or is it my internet? Thanks Anna
Desktop
Download
Error Messages
sort
Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff

Hi AnnaJH; welcome to our Community and happy Monday!

 

Can you please clear your browser's cache and try again?

 

If that doesn't work, you can also try an incognito window or even a completely different browser (with no plugins or extensions enabled).

 

If you still get the same error, I'd appreciate a screenshot so I can have a visual too. 

 

Thanks a bunch Anna! 

AnnaJH's avatar
AnnaJH
New member | Level 2
5 years ago

Hey, 

 

Thanks so much for the reply..

I've tried clearing cache in both Chrome and Safari, both times crash after about 2 hours.  I've attached the screen shots - they don't give me much info? Any help appreciated

 

Thanks

Anna

 

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    5 years ago

    What about the incognito window with no browser extensions/plugins running Anna? Can you give it a go and let me know if you get the same results? 

     

    If you do, can you please clarify the size of the file you're trying to download (your screenshot shows a relatively large file i.e. 17.03 GB) and if you get those errors upon downloading or perhaps when trying to open the mentioned file? 

     

    Thanks!

    • AnnaJH's avatar
      AnnaJH
      New member | Level 2
      5 years ago

      Thanks for your reply. I have a 72GB Zip file, when I try to download the whole thing it just says Download it says Zip Download failed. So I've been trying break it up. It seems to get to about 60% downloaded then I get the error messages. Both recent attempts were Incognito browsers. I have various applications on my machine, but I shut everything down and set the download over night and the same thing has happened. I've tried again this morning, and got the same messages I sent. 

       

      Will it be because the files are too large? I was downloading on to an external hard drive so space shouldn't be an issue. 

About View, download, and export

Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!