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Forum Discussion
Dropbox/Mac: "Filename" Can't Be Found
I can't seem to see anyone else with this issue, but I've had it for a short while now & it's really annoying:
Problem: Most times when I double click to open a file I am presented with the fol...
Jay
Dropbox Staff
Dropbox StaffIs your Dropbox folder located in the CloudStorage location?
No it's in my user folder. I did migrate a month or so back into the beta to the new cloud storage location, but rolled back when I ran into too many bugs.
- Jay
Okay, so this means you have the older set of icons for Mac OS, which are visible here and are the same for Windows icons. The icons you have there, however, are still for 'available' files, and not 'available offline'.
Could you confirm that the files have been marked as available offline by showing a screenshot of the context menu when you right click one of them?
If I right click the file, it has the same result as if I had double clicked it originally, it allows me to open without an error.
By interacting with it, it's as if Dropbox rediscovers the link/file.
Both online only & make offline options are there.
This is the thing though. None of these files originated from outside of this machine... earlier in the day I downloaded them from wetransfer, moved them from my downloads folder & put them there on this machine into the local directory. It's as if Dropbox is just losing the link.
In fact there's times I can have been working on a file, saved it, moved it into a 'Done' folder & literally try to re-open it & it will give me that error.To be fair it's more just annoying as hell. I presume this version of dropbox is imminently about to be dropped in favour of the new cloudstorage location so there's little chance the bug will be resolved. It's a shame the new cloudstorage version just is outrageously awful at being spotlight index'd as I require the ability to search & know with certainty whether a file exists or not.
- Hannah
Hey georgecwbrown, thanks for the additional info and your feedback here.
If you select the folder these files are in, or all of the files this happens with, right-click them and select "Make available offline", does that bring up the error again?
