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Tou X.'s avatar
Tou X.
New member | Level 1
10 years ago

Dropbox video-No Sound

submitting an assignment for homework. Uploaded the video, but there is no sound on the link. it only says preview, however, even when I do sign in, I get the full length of the video, but no sound.
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  • Laureline's avatar
    Laureline
    10 years ago

    Hmm, ok...

    If you have the images, but not the sound, and that it's working when you open it locally, then we would need to investigate further.

    Could you write about your problem to the support here:
    https://www.dropbox.com/support ?

    Make sure to include a link to the file, so that we can try to reproduce the issue on our end.

    Cheers!

     

    Mod note: You can see more in regards to what file types you can preview, here: https://help.dropbox.com/view-edit/file-types-that-preview. 

Jane's avatar
Jane
Icon for Dropbox Staff rankDropbox Staff

Hey Oboale, 

 

Let's look into that together! 

 

Would you mind sending over some more details surrounding the case? For instance, are you trying to upload your video on the website, using your desktop, or via your mobile phone? 

 

Are you receiving any error messages? 

 

What filetype is your video? What's the filesize?

 

Looking forward to your reply!

 

Warm regards, 
JaneA
Oboale's avatar
Oboale
Helpful | Level 5
8 years ago

Hey sure here's what's happening:

The home video uploaded no problem. And when I preview it in the dropbox I get sound and video just fine. I've only used my laptop, and i'm not getting any error messages. What's happening is when I download it to my desktop (from my laptop) I get video, no audio. The filetype is .mv4 and is approx 345mb

 

Really irritating! What's your story?

 

  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    8 years ago
    Oboale wrote:

    What's happening is when I download it to my desktop (from my laptop) I get video, no audio.

    Since this is happening when you download the file and open it locally, it won't have anything to do with Dropbox.

    Make sure you have an appropriate video player installed, and if necessary, the proper codec for the video type. Personally, I use VLC for everything as it's one of the most supported video players there is. You might also try opening the file in iTunes or QuickTime, as M4V files are an Apple format.

    • Oboale's avatar
      Oboale
      Helpful | Level 5
      8 years ago

      Hi Rich,

      I'm using a mac book pro. I have quick time, VLC, itunes, etc. The issue is with dropbox. The file works fine on our mac desktop, and it uploads to drop box successfully. But when you download the file from the dropbox to my laptop, the sound is gone. Even if you download the file to the same computer it was uploaded from. The only variable is Dropbox. 

      • davidweb's avatar
        davidweb
        New member | Level 2
        8 years ago
        Same problem here by uploading a screen recording with sound with iOS Dropbox app. 2017-11-14

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